Survey

Kroger’s customer feedback options can help you share your shopping experiences effectively. Whether you’re providing Krogerfeedback about your recent visit, pharmacy experience, or online shopping, your insights are valuable. Below, find details on each type of survey and answers to the most frequently asked questions.

Without further ado, let’s get started.

1. General Customer Satisfaction Survey

This survey collects your overall impressions of your shopping experience at Kroger. Covering everything from store cleanliness to customer service, it’s your chance to provide general feedback that can lead to meaningful changes. Visit the General Customer Satisfaction Survey

2. Pharmacy Survey

For feedback specific to your experiences with Kroger’s pharmacy services, this survey lets you detail your satisfaction with the assistance provided by the pharmacy staff and the availability of medical supplies. Visit the Pharmacy Survey

3. Grocery Survey

If your visit was primarily for grocery shopping, this survey focuses on the quality of the grocery products and the service of the grocery department. It’s a great way to voice your thoughts on areas like product variety and checkout efficiency. Visit the Grocery Survey

4. Digital Shopping Experience Survey

Kroger values the opinions of its online shoppers. This survey aims to gather feedback on the usability of Kroger’s digital platforms, including the online ordering process and digital customer service. Visit the Digital Shopping Experience Survey

5. Special Promotions and Programs Feedback

Participate in this survey if you’ve engaged with any of Kroger’s special promotions or programs. It focuses on your experiences with special offers and how they might be improved. Visit the Special Promotions and Programs Feedback Survey

FAQs

1. How often can you take the General Customer Satisfaction Survey?

Answer: You can take it after each visit to the store.

2. What does the Pharmacy Survey ask?

Answer: It asks about the helpfulness of pharmacy staff, availability of medications, and overall satisfaction with the pharmacy services.

3. Does my feedback on the Grocery Survey matter?

Answer: Yes, it does! Your suggestions help improve the store’s products and services quickly.

4. How does the Digital Shopping Experience Survey help improve the online store?

Answer: Your feedback helps fix issues with the website and app, making online shopping smoother.

5. What do you get for completing the Special Promotions Feedback survey?

Answer: You might receive entries into sweepstakes or discounts on future purchases.